Connect

January 2024

EnergyUnited is always prepared to respond to winter weather and works diligently to maintain poles and lines throughout the year to help prevent any risk of an outage. Of course, sometimes the inevitable happens and winter weather gets the best of us. Read on to learn more about how to best prepare before, during and after the storm.

Before the Storm

1. Prepare by stocking up on non-perishable food items like canned and dried goods plus enough bottled water to ensure everyone can remain well hydrated.
2. Create a plan in case you need to evacuate or seek an alternate location in the event of damage or emergency.
3. Understand that infants, the elderly and people with special needs may have additional requirements to meet. Gather any baby formula, prescriptions, or extra items that these vulnerable groups may need.

During the Storm

1. Pay attention to weather reports and warnings of freezing weather and winter storms. The Emergency Alert System (EAS) and National Oceanic and Atmospheric Administration (NOAA) Weather Radio also provide alerts.
2. Report outages as soon as they occur to EnergyUnited.com/storm-center/alerts or by calling 1-800-EUNITED.
3. Please, never use a portable generator indoors as this can lead to dangerous and often fatal levels of carbon monoxide.

After the Storm

1. Always assume any line you see on the ground or hanging overhead is energized and deadly. Report such sightings to us immediately.
2. Follow instructions from local authorities.
3. Check in on our social media and website for the latest news.

For a full list of do’s and don’ts before, during and after the storm

click here

Sign up for My EnergyHub to keep up to date on all weather communications

Every day, employees throughout our organization work diligently to ensure the cooperative is continually delivering safe, affordable, reliable, and sustainable power to its members. To achieve this, EnergyUnited maintains more than 11,000 miles of energized power line. Let’s put that number in perspective. If this infrastructure was stretched out over a straight line, it would cover about the same distance as a direct flight from Charlotte to Perth, Australia.
Now imagine the same infrastructure being scattered across 19 counties in just one state and you are probably left with some of the same questions as a new electric cooperative employee.

Moving Electricity Over Long Distances

Providing electricity 24/7, on-demand, across more than 11,000 miles of line is no easy task. It requires a series of strategic investments that prioritize reliability and operational efficiency. One investment that fits this description would be our Copper Replacement program. In 2023, we converted more than 30 miles of copper wire to aluminum conductor steel reinforced (ACSR) wire.

Copper is an old conductor that is more brittle and prone to breakage. ACSR is stronger, more reliable and a better conductor that helps the cooperative reduce line losses, which is a frequent problem when moving electricity across long distances. Line losses can be costly and present reliability challenges for members over time, which is why we are working on the third year of our 20-year Copper Replacement program. In 2024, we plan to invest $3.5 million in copper replacement.

Restoring Power Safely and Quickly

Power restoration efforts have improved remarkably over the past decade thanks to several innovative technologies and system improvements that have been implemented. Thanks to our Field Asset Inventory (FAI) and Advanced Metering Infrastructure (AMI) projects we can find field equipment quickly using electronic devices and communicate with meters to isolate and even predict the number of members who are affected by an outage.

Additionally, we are installing distribution automation switches on our system that enable our Engineering team to safely backfeed power during an outage. This capability means that once a line has been inspected and the cause of the outage has been found, we can safely restore power to most affected members while we work to make necessary repairs to a specific line section or replace any damaged equipment. Distribution automation installations are an important component of our planned $12 million system improvement investment in 2024.

Maintaining Competitive Rates

Did you know that it costs roughly $160,000 to $200,000 to build one mile of overhead line, while underground line construction ranges from $750,000 to $1 million per mile of line. This is a big reason why power lines are not exclusively installed underground. Construction and maintenance budgets have also increased significantly in the past two years due to rising material, equipment, and labor costs. However, the cooperative has continued offering competitive energy rates by supporting sustainable practices that maintain reliability and manage costs. One example of this has been our efforts to repair rather than replace field equipment as needed. As a result, we saved our members money, breathed new life into old assets and avoided the emissions footprint that comes with manufacturing new equipment.

In the intricate web of our electric cooperative’s operations, the collaboration between the Information Technology (IT) Department and the Engineering/Operations Department emerges as a symbol of innovation and efficiency. As EnergyUnited proudly serves 140,000 member connections across 19 counties in western North Carolina, it is essential to spotlight the pivotal role played by our IT professionals as partners to our Engineering and Operations teams.

Uniting Forces for Operational Excellence

In our pursuit of operational excellence, the necessity for synergy between the IT Department and Engineering/Operations is undeniable. Together, these departments form a dynamic duo, working seamlessly to enhance grid management systems, optimize power distribution and ensure a reliable and resilient power supply for our members.

The IT Department, with its expertise in cuttingedge technologies, collaborates closely with Engineering/Operations to implement advanced technology solutions. This partnership not only reduces outage durations but also elevates the overall reliability of our power distribution network. Through joint efforts, we fortify our commitment to sustainability and environmental responsibility, ensuring a positive impact on the communities we serve.

Cybersecurity: A Collective Responsibility

Both departments play a critical role in safeguarding our infrastructure against cyber threats. Recognizing that cybersecurity is a shared responsibility, our teams work hand in hand to implement robust firewalls, conduct regular security audits and elevate employee training programs.

By integrating cybersecurity measures into the very fabric of our operations, we create a resilient defense against potential threats. This collaborative approach ensures that we deliver an effective defense-in-depth security posture, preserving the trust and confidence our members place in us.

Enhancing Operational Efficiency

The IT-Engineering/Operations partnership extends beyond securing our infrastructure; it actively contributes to the enhancement of our members’ experience. Through user-friendly platforms and innovative solutions, this alliance empowers our cooperative to meet and exceed the evolving needs of our diverse membership base.

Together as a team, these departments develop and implement technology-driven solutions that streamline our members’ interactions. From online billing and payment systems to mobile apps providing real-time outage updates, our cooperative leverages this synergy to deliver services that are both cutting edge and member-centric

A Unified Vision for the Future

Looking ahead, EnergyUnited is poised to embrace the technological evolution that lies before us. By jointly exploring emerging technologies like artificial intelligence, machine learning and the Internet of Things, our cooperative will implement the right technology – at the right time and in the right way.

As we navigate the future, the importance of this partnership cannot be overstated. The IT Department, standing with Engineering/Operations, is instrumental in shaping the landscape of our cooperative. Together, we are committed to providing reliable, affordable and sustainable electric service to our 140,000 member connections across western North Carolina.

Your EnergyUnited team is unwavering in its dedication to empowering synergy, driving innovation and ensuring the success of our cooperative

CONGRATS TO OUR 2023

Bright Ideas Winners

We are proud to have been able to support 33 teachers with nearly $48,000 of grant money to facilitate innovative classroom-based projects that wouldn’t typically be funded.

Recipients

• ALICIA DRIVER
• ALISHA WHICKER RAMSEY
• ALLISON HUGHES
• AMBER CROTTS
• AMBER WHITE
• AMY FUHRMAN
• ANGELA HINES
• ANNE ELLIS
• CORTNEY FRAISER
• CYNTHIA HAM
• GINA TUCKER
• JAMES NELSON
• JANELL WILLARD
• JULIA GOLDMAN
• KELLY CANNON
• KELLY HILL
• KELLY MCCANN HARTZELL
• KIMBERLY J. GRIFFIS
• KRISTINE FORD
• LENAE SCAFIDI
• MARSHA WILSON
• MEGAN COLLINS
• MELANIE BURROW
• MICHELLE PATE
• MONICA MOORE
• PAIGE JACKSON
• RACHELLE CAIN
• REBECCA MONTES DE OCA
• RYNE COOPER
• SARA WEBB
• SAVANNAH BITTNER
• SHAWN BROOKS
• TAYLOR GALLYON

Margie Shepherd is not one to complain, but when the record-breaking summer heat was becoming unbearable, uncomfortable and dangerous, she knew something needed to be done. Margie’s home was in need of electrical work, with fuses going out, air conditioning not working and outlets not always working in her home. Margie sought aid from the EnergyUnited Foundation and we were more than happy to help.

Can you tell us about your connection to EnergyUnited?

I’ve been an EnergyUnited member since 2014 and receive the monthly Connect in Carolina Country. I live in Statesville, so also feel like I truly am a neighbor to EnergyUnited.

What was your experience like with the EnergyUnited Foundation?

I heard about the Foundation through Connect and thought that maybe they would be able to help with my home’s wiring issue. My home was built in 1964 and was just getting worse with every year as far as the electrical reliability was concerned. I was having issues with fuses blowing, the air conditioner was getting weaker and weaker, and I couldn’t plug multiple things in at the same time. Finally, over the summer, my house was completely unable to run the air conditioning – it was getting up to 100 degrees in my home and I really needed help. So I reached out to Debra Citta and she helped me get this issue solved in no time at all. About a week after I applied the Energy Services team at EnergyUnited came over and replaced all the wiring in one day. It took them from sun-up to sundown, but they got it done!

What would you tell folks who are struggling or in need?

I would tell them that EnergyUnited is a great support if you need assistance. I was really happy with what they’ve done. They explained everything to me and it’s been a great experience – I just wish I had done it sooner!

How would you explain the application process?

I would say it was pretty straightforward! The entire EnergyUnited team really supported me – Dave Frescatore, energy services sales manager, helped connect me to the right people to do the job and everyone was just great to work with.

Looking toward the future: how has the relationship with the Foundation supported some long-term goals?

Well, now I have no issues – it’s been great. I’m looking forward to enjoying air conditioning during the hot North Carolina summer, and this winter I’ll
be able to enjoy the comfort of a safe and cozy heater! Thank you, EnergyUnited!

SUSTAINABILITY TIP:

WEATHERIZE YOUR HOME!

Don’t let cold winter weather get in the way of a sustainable winter! Make sure you caulk and weather strip doors and windows that may let cool air in and cause your HVAC system to work harder. Don’t forget to adjust your fan to spin clockwise to push the warm air away from the ceiling and down to the livable spaces!