Homeserve

HomeserveFAQs

Click on each number to see FAQs
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Who is HomeServe?

HomeServe is an independent company based in Norwalk, CT that is separate from EnergyUnited. HomeServe partners with many cities, municipalities and utility companies to offer home repair solutions to homeowners in North America. These plans help protect customers from the financial impact, and inconvenience, of covered home repair emergencies.

What’s covered by a plan from HomeServe?

Plans from HomeServe offer a variety of repair and replacement service for many home systems. The coverage provided is dependent upon the type of plan a customer has. Please read the terms and conditions of your plan for exact coverage details. To learn more about the HomeServe Service Request Process, please check here.

Once enrolled in a plan from HomeServe, what happens if I need a repair?

The HomeServe service emergency repair hotline is open 24 hours a day, seven days a week, including holidays. In the event of a home emergency, the homeowner calls the toll-free hotline 1-833-397-0315 and a local, licensed, and insured technician is dispatch to make the covered repair or replacement. HomeServe pays the technician directly.