Peak Time Perks Q&A

What are the requirements for the program?

Must be an active EnergyUnited member with a qualifying controllable thermostat installed, in EnergyUnited’s service area.

What types of thermostats qualify for the program?

Currently only ecobee, Nest or Honeywell thermostat are part of the program.

How do I sign up?

You can sign up by visiting EnergyUnited’s website at https://www.energyunited.com/demand-response/

Member will receive an email saying the application is in the approval process. 48 Business Hours.

Can I receive more than one credit for multiple thermostats, at one location/home?

Yes, you are eligible for a credit for one or more thermostats, on one account. All thermostats must be in EnergyUnited’s service area.

Can I receive more than one credit multiple accounts?

Yes, you are eligible for a credit for one or more accounts.

Will this require approval?

Yes, a Billing Specialist will approve or deny the request, by verifying applicant is an active EnergyUnited member and has a Nest or Honeywell Thermostat in EnergyUnited’s service area.

When will the Peak Time Perks annual bill credit apply to the account?

The annual bill credit will be added to the bill each June.

When EnergyUnited calls a Peak Time event will my thermostat be adjusted to a specific temperature or will it be lowered or raised by a specific number/degree?

Ex: My thermostat is set to 72. Will the temperature be set to 76 or will there be a specific setting, regardless of my current temperature? The thermostat will adjust 4 degrees up during the event with a pre-cooling of 2 degrees before the event.

*Nest devices have independent settings according customers patterns, but we schedule the time.