REPORT AN OUTAGE
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Call us at 1-800-EUNITED (1-800-386-4833) to use our Automated Support System.
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To report a security light outage
September 28, 2024
STATESVILLE, N.C. – EnergyUnited expects to restore power outages caused by historic Tropical Storm Helene for members as outlined below. Today, power outages are continuing to be restored as crews battle impassable roadways, flood conditions, downed trees and catastrophic destruction in the effort to safely restore power. Members are also encouraged to visit EnergyUnited’s outage map for status information about their particular outage, and to continue to make appropriate plans for a multi-day restoration effort.
EnergyUnited has bolstered restoration efforts by bringing in additional crews from Ohio, New Hampshire and Pennsylvania. A total of 269 linemen and field personnel are currently supporting the restoration efforts, as the cooperative works to restore service as safely, efficiently and quickly as possible.
“We are making steady progress, but we know the job is not finished,” said Steve McCachern, vice president of energy delivery. “The damage caused by Tropical Storm Helene has been catastrophic, and we truly appreciate the patience and understanding of our members as we continue these efforts with the support of these additional crews.”
Important Safety Reminders:
Avoid flooded areas: Do not walk through standing water near electrical equipment, as it could present an electrocution hazard. Stay clear of any flooded areas around EnergyUnited’s equipment.
Stay away from downed power lines: Always assume any downed line is energized and dangerous. Report these sightings immediately to EnergyUnited or local emergency services.
Use generators safely: Ensure generators are placed outdoors and far from windows, doors, and vents to prevent carbon monoxide poisoning. Never connect a generator directly to your home’s wiring, as this can cause backfeeding, which poses serious risks to linemen and field personnel.
About EnergyUnited EnergyUnited Electric Membership Corporation (EMC) is the largest electric cooperative in North Carolina with 141,540 member connections. Headquartered in Statesville, EnergyUnited provides electric service in portions of 19 counties in west central North Carolina which include Alexander, Cabarrus, Caldwell, Catawba, Davidson, Davie, Forsyth, Gaston, Guilford, Iredell, Lincoln, Mecklenburg, Montgomery, Randolph, Rockingham, Rowan, Stokes, Wilkes and Yadkin. Members can visit the cooperative’s outage map to find the latest updates regarding power restoration efforts.
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Call us at 1-800-EUNITED (1-800-386-4833) to use our Automated Support System.
Report an outage online by Logging in to My Account.
To report a security light outage